Returns & Cancellations
Returns & Cancellations
We will replace or refund any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. For summertime shipping, all orders include icepack inserts and we use UPS and Fedex expedited 2 Day Air shipment methods to ensure safe delivery of your wine. Orders must be directed to a Business Address or FedEx hub. We will not replace heat-damaged wine if the preceding actions were not taken. Please email wineorders@sfewine.com if you are unsatisfied with your wine shipment and we will remedy the situation accordingly.
Returned orders will be charged a $15 reshipment fee.
About Lake Sonoma Winery
The Sonoma County winegrowing region boasts some of the most diverse assemblages of terroirs and micro-climates in the world. This diversity is best expressed through Sonoma’s sub-appellations, many of which are renowned for specific varietals that thrive in each. At Lake Sonoma Winery, we work only within the most celebrated of these sub-appellations to offer a brilliant portfolio of fine wines designed to showcase the region’s unique characteristics and the varietal for which it has come to be known.
Taste the Benefits
Enjoy exclusive membership pricing, access to our reserves and more when you sign up to our wine club.